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Terms and Conditions
of Sale...
CERAMICA & STONE LTD or GRAMA BLEND
UK LTD (hereafter known as “the Company” in the
following conditions).
1.
Terms of Payment. Unless specified to the
contrary all invoices are due for payment in full on
day of order. No goods will be ordered until a
minimum 50% deposit is paid. No orders will be
released until paid in full and all payments have
cleared.
a) Extra Materials.
Credit/Debit card details are taken as security in
the event of extra materials being required for
preparation of sub bases, or extra material being
required to complete a project; we reserve the right
to charge the value of any goods required to the
credit/debit card given. This is to enable same day
or next working day delivery of any extra goods
required as to not delay installation, which would
otherwise incur the client substantial labour
costs. We will in all cases endeavour to notify
the client before making any charges to their card,
however in the event of the client not being
available we reserve the right to charge for any
goods required for immediate dispatch.
b) Discount and Late Payment.
If payment in full or part is
outstanding after 14 days of collection/delivery, we
reserve the right to withdraw any discounts given
and invoices will be due immediately in full.
c) Interest Rate.
We reserve the right in any event to
claim interest at 10% per month from the date of
invoice.
2. Title of Goods.
Title will not pass to the “Buyer”
until payment in full of the purchase price as
stated on the invoice is paid to the “company”. A
more comprehensive explanation to this clause is
available upon request.
3.
Prices are subject to alteration without
prior notice. Our price list and any price
displayed in our showroom or on the company web
sites are given as guide only, and in
no circumstances does it constitute an offer to sell
our products at the published price by our own or
any of our stockiest company’s.
4.
Delivery/Quotations are given in good faith
in light of delivery position and subject to
availability of materials. Every effort will be made
to effect delivery within the quoted period, but no
liability or claim for costs can be accepted should
it be exceeded.
5. Quotations
are based on current costs and are subject to
amendments on or after acceptance to meet any
recognized rise in such costs. Such rises will
apply at date of invoice/dispatch irrespective of
date ordered. Quotations are based unless otherwise
stated, on our current rage of stock.
6. Order Cancellation
as our products are not stocked
items; we cannot accept cancellation of orders once
placed .The right is reserved to refuse cancellation
of orders in case of goods in the process of
manufacture, ready for dispatch, in transit and
collected / delivered.
7. Conditions of Order.
In the event of any customer’s official order form
containing any special conditions, it is understood
that such conditions are only binding in so far as
they are not of any variation with the terms and
conditions mentioned herewith, unless specifically
accepted by us in writing by a company director.
8. Credits.
We cannot accept goods for credit where goods have
been correctly supplied to the order. Irrespective
of responsibility for quantities ordered. Where,
however, we agree voluntarily to such a return, a
handling charge of 20 to 30% plus any necessary
transportation cost.
9. Quantities and Short Delivery
Claims.
No claim for short delivery can be entertained
unless signified at the time of delivery. Customer’s
signature on delivery notes accompanied by remarks
such as “unexamined” or similar will not be binding
to the Company. Please note in most cases more
goods then ordered will be delivered, for
contingencies breakages in transport etc; these
surplus goods will remain the property of CERAMICA &
STONE and may be collected by a company
representative any time after delivery.
10. Damaged Goods.
No claim for damaged goods can be entertained unless
signified at the time of delivery. Any claim must be
received in writing at the above company’s official
office within 48 hours of receipt of goods. No claim
for unboxed goods will be accepted unless signified
on time of delivery, only then will valid claims for
damaged goods be considered for replacement. In
many cases the surplus goods normally added
voluntary to any delivery should cover a small
quantity of breakages. If replacement pieces are
required the damaged goods must be returned to us
before replacement goods can be dispatched.
11. Crazing and Shading.
No tiles or fittings can be guaranteed against
crazing or shading. The Company reserves the right
to refuse any complaint or reasonability for any
products once these said goods have been fixed, as
all goods should be carefully inspected before
fixing. The use of goods implies their acceptance by
the Customer
12. No Sale or Return.
No tiles, stone or ancillary
materials can be supplied on a sale or return basis.
Calculations and Quantities should be checked by
yourselves or your fitter before placing an order,
as we take no responsibility for any surplus or
shortages of goods required., even if a CERAMICA &
STONE representative calculates and estimates
quantities required, as the layout of installation
can greatly effect the percentage required for waste
and we have no control over the accuracy of any
drawings, specifications or sizes given and used for
calculations.
13. Site Deliveries.
Site deliveries are only undertaken
on the understanding that purchaser will be
responsible for the offloading the goods and storing
the same to prevent theft or damage from weather
etc. Orders must be greater than 200 Kg. We
reserve the right to decline a site delivery.
Drivers will make one delivery attempt to a site.
Please note due to the nature of the products
involved all orders will be made by large wheel base
vehicles between 12 & 18 tonne. If special
instructions are required for delivery due to weight
or width restrictions the company must be notified
at the time of estimating or ordering, in this case
we reserve the right to apply surcharges for
deliveries where a smaller 7.5 tonne lorry or van is
required to carry out the delivery.
14. Existing Walls & Flooring.
All flooring and wall areas to
be tiled should be ready to receive new wall & floor
tiles materials. Unless specified in writing by our
recommended tilers / fixers estimates and invoices
do not include labour, plant or materials to take up
old wall or floor covering or to prepare walls and
flooring. If any labour, plant or materials is
needed to prepare the walls or floors a day rate and
material price will be incurred.
15. Rubble & Packaging
On completion of installation works
by one of our recommended tillers or fixers any
rubbish and rubble will be bagged up in rubble bags
and left tidally on site with any pallets and
packaging. The recommended tilers may be able if
requested to remove or arrange removal of waste
material; however this cost is not included in their
estimate or invoice unless stated in writing and
this will incur an extra charge, please ask your
fitter for prices.
16. Specifications, Sizes and
Colours.
All colours, sizes and specifications
given are approximate, this is normal with handmade
and natural products, which may vary considerably;
they are indicative only and should not be regarded
as precise. Specifications are correct at time of
publication but may change thereafter.
17.
Qualities and Use. Suggestions for uses of
tiles do not indicate that they will never show
signs of wear when used for that purpose.
18. Samples Shown & Supplied.
Samples are indicative only, stone
and tiles will very from tile to tile and batch to
batch. No two tiles or stones are the same;
considerable variation is normal and is to be
expected
19. Natural Stone, Slate &
Terracotta.
Any product in our range of natural wall and
flooring may have minor chip, blemishes and
imperfections, which will not be accepted as faulty.
This is usual for this type of product and can
enhance the appearance when installed; any tiles
with larger imperfections should be used for cuts.
20. Templates & Cutting.
If templating is deemed necessary a charge will be
applicable, our minimum day rate is £250.00, but the
cost is variable depending on the type and extent of
templating required, the cost will be confirmed
prior to work commencing. We reserve the right to
refuse templates supplied by others, as accuracy of
the template cannot be guaranteed. If we accept to
use a template or templates supplied by others, in
any the event of variations we will take a centre
line of any cutting variations. All materials
manufactured from templates are subject to the
following tolerances + or - 2mm.
21. Goods Delivered or Collected.
The Company reserves the right to
refuse any reasonability for materials supplied
incorrectly or in fact faulty in any way, once these
said goods have been fixed, as all goods should be
carefully inspected before fixing. The use of goods
implies their acceptance by the Customer.
22. Labour & Installation.
If you choose to use one of our
recommended teams of installers they are to be paid
direct.
The company takes no responsibility,
profit or gain for labour or works carried out by
recommended installers, as the installers will be
contracted direct to the client. It is the sole
responsibility of the client to make sure the
installer has the correct instructions regarding
installation procedures and layout. The tiles or
stone should be inspected and approved by the client
and installer prior to any installation. We advise
all clients should be on site to oversee the start
of installation and should also oversee the complete
installation. Any offer, estimate or quote regarding
installation given by the company, is intended as a
rough guide only and in no circumstances does
it constitute an offer to carry out the installation
for this sum. The installer contracted should be
asked to confirm all details of the works and his
price before any work commences.
23. Acceptance of Terms and
Conditions.
The purchaser shall be deemed to have
accepted these Terms & Conditions of sale, without
reservation, upon the placing of any order for the
supply of goods and services.
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